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FAQ'S

  • How do I place an order for a custom rug?
    By filling out this Custom Order Form
  • What materials do you use for your rugs?
    Rugs are made with 100% acrylic yarn
  • Can I choose the size and shape of the rug?
    Yes you can, just be sure to include the desired size and shape on the Custom Rug Order Form
  • What design options are available for rugs?
    I can turn ANY design your heart desires into a rug!
  • How long does it take to create a custom rug?
    The turnaround time is 15-25 business days for custom rugs & 7-10 Business days on rugs in stock.
  • Can I provide my own design or image for the rug?
    Yes, just be sure to upload the image on the Custom Rug Order Form
  • What is the cost of a custom rug?
    Pricing is dependent on the detail of the desired design (size, colors, complexity, etc) Fill out the info here to get a quote.
  • Do you offer international shipping?
    Yes I do ship internationally
  • What is the process for collaborating on a custom rug design?
    Shoot me an email at info@tuftnstuff.art for any collaborations!
  • Do you offer any consultation services to help me choose a design for my custom rug?
    Yes, please contact me via email at info@tuftnstuff.art
  • Can you create custom rugs for commercial spaces?
    Absolutely! Send over your desired design here!
  • Do you offer expedited production and shipping?
    Yes, please let me know you need it expedited when submitting your order! *There may be an expedition fee included
  • How do I care for and maintain my rug to ensure its longevity?
    DO: Spot Clean stains with a damp rag and blot it to lift the stain Use a suction vacuum and avoid a rotary brush nozzle attachment Gently use a lint roller Remember your rug is for decor and not heavy traffic DON'T: MACHINE WASH or saturate your rug in liquid Rub the stains Use your rug as an outdoor rug
  • What is your return or exchange policy?
    There are NO RETURNS OR REFUNDS. If there is an issue with your order please email me at info@tuftnstuff.art
  • Do you have a gallery or portfolio of your past custom rug projects?
    Yes check out the Gallery to see my past work!
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